FAQ

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How do I place my order?

To place an order via phone: Call us at 770-895-4482 with your list of items to check availability. You may pay with credit card and we will email you a Reservation Confirmation Invoice. You will still be required to submit your event information.

To place an order via email/mail: Download our Customer Agreement, fill it out and email us at: info@skeventrentals.com or mail it to:

S&K Event Design & Rentals
5087 Upper Elm Street
Atlanta, GA 30349

 

Deposit Requirements:

Rental and floral services require a 25-50% deposit plus a signed Rental Invoice, electronic signature, or signed Terms and Conditions. Final payment is due three weeks prior to the event. To read more, you may view or download our Rental Policy.

What forms of payment do you accept?

We accept the following forms of payment: VISA, Mastercard, American Express, Discover, Check, & Money Orders.

A valid credit card must be kept on file, even if you are paying by cash or check. This credit card will be used for damages, missing items, late fees, replacement fees, cleaning fees, or added services. This credit card will be charged if changes are made the day of the event, such as added services, labor, or additional items are requested. If you submit a check that is subsequently returned, you will be required to pay in cash or credit card only. A $30 fee is assessed on all returned checks. Check payments are not accepted the week of the event, as there is not sufficient time to clear the bank.

Do you have payment plans?

For events 12-6 months in more in the future, we offer a monthly payment plan to individuals only. This requires monthly debit or credit card payments on a specific date each month and a signed Payment Plan Agreement. The total is divided into equal monthly payments, so a large deposit is not required. Major changes to your order are accepted until 30 days prior to your event, such as color, style, or quantity, but minor changes and substitutions are due 3 weeks prior to your event.

Do you offer wholesale discounts?

Wholesale rates are available for linens and chair covers for qualified applicants. Caterers receive a discount on all food and beverage equipment. Florists receive discounts on all vases, candelabras, and arches. Tax ID is required for our discount program. To qualify, please contact us.

S&K Event Design & Rentals also offers a Member Rewards Program. Visit our Member Rewards page to learn more!

What is your Rental Policy?

You may view or download our Rental Policy here.

Does S&K have a delivery service?

Yes, our delivery fees range from $50-200. This fee is calculated based on the number of items, bulkiness, and delivery location. Items must be gathered and ready for loading following the event.

Delivery includes drop off on Friday or Saturday and pickup on Monday. Same day pickups and pickups after 5pm incur additional fees. Items must be stored indoors until return pickup.

For more information about our Delivery and Setup Policy, you may view or download S&K’s Rental Policy here.

What if my event is cancelled?

If your event is cancelled at least 14 days prior to your event, you will lose your deposit, but will not be required to pay the final half. If your event is cancelled a few days before your event, you will still be required to pay the balance in full, since we did not receive sufficient notice.

We must receive at least a 45-day notice if you are canceling an order for items not in stock or special ordered. The deposit would still be non-refundable, but no further payment would be due if we receive sufficient notice. Please check with the owner if you have questions about whether or not your items are in stock. Special orders that are cancelled within 30 days of the event must be paid in full, no exceptions.

***Please be aware that once the contract is signed, and your event date scheduled, all other clients have been refused your specific rentals and services for your event date, and thus all payments are non-refundable. For more information about our refund & cancellation policy, you may view or download our Rental Policy.

How do I reserve my chairs?

To process your order in a timely manner we will need the following information:

  • Number of Chairs needed
  • Chair Color Preference
  • Date of Event
  • Location of Event
What if I need fewer chairs than I initially reserved?

If your final count is less than your initial reservation, then your remaining balance will be adjusted accordingly. Final counts, changes and final payments are due three weeks prior to the event. Changes made by voicemail are not valid. Please speak with an associate and review your final emailed changes to ensure you have everything you need and the order is correct.

When do I pay for my chair rentals?

A 50% deposit is required to reserve your chairs. The remaining balance is due three weeks before the event.

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